To secure your desired time, schedule your appointment in advance. Reservations made the day-of-service are welcome and based upon limited availability. A credit card is required to secure all appointments.
Cell phones are not permitted and guests must be 16 years of age or older.
Arrival and Check-In Procedure
We wish to ensure you experience an optimal Spa journey. Our locker rooms have all the amenities you may require. Your appointment will be scheduled 30 minutes prior to the start of your treatment so you have time to complete your intake form, change into a robe and slippers and relax before your therapist greets you. Please be aware that other than the locker areas and private treatment rooms, our facilities are integrated and co-ed.
If you would like to use the Gym, Therapy Pool, Finnish Sauna, Steam Room, or Indoor Swimming Pool before your treatment, please arrive even earlier and request a Spa key. We recommend that you allot at least 10 minutes to unwind in our Relaxation Room after any activity, to allow your heart rate and perspiration to return to normal following treatment. Hot towels, teas, herbal water and light snacks are available for your refreshment.
During your Visit
The Spa experience is a healing journey guided by the therapist. Your journey begins when you fully and accurately complete your intake form. To ensure your comfort and enjoyment, communicate directly with your therapist before, during and after your treatment. Our practitioners want you to be comfortable at all times; your body will be discreetly draped throughout your treatment providing warmth and honoring your personal space. Our therapists want to know what you need and how you are feeling so your treatment can be personalized and adjusted accordingly. Quality of touch, depth of pressure, room temperature, music selection, volume, conversation or quiet—it’s really up to you. We are committed to listening and co-creating your Spa experience.
Spa Key Return
Please return your Spa key and slippers when you check out of the Spa. Your credit card will be charged $1.00 for an unreturned Spa key and $20.00 for unreturned slippers.
Punctuality and Service
Arriving late for your service requires that we modify your treatment and shorten the length of your service so as not to inconvenience other guests and your therapist. Full charges apply.
Full payment will be charged to your credit card for cancellations, reschedules, no-show or missed appointments and late arrivals under the following conditions: less than 48-hours notice from individual guests, less than 7-days notice from groups of four or more, and at 15 minutes past the appointment start time for late arrivals.
We value serving you and appreciate your cooperation with the cancellation policy by keeping appointments and providing the required notice when canceling or rescheduling appointments. If you cancel your room reservation, if necessary, you must cancel your Spa reservation separately.
We are committed to providing superior service to our clients. Our prices do not include gratuity. If you wish to leave a gratuity, you will find an envelope at the Spa Reception Desk. For group reservations of 4 or more guests, a 20% gratuity will be added to all services.
We regret that we are not liable for the loss of, or damage to, personal
articles, and recommend that all valuables be left at home for day
guests and in the guest room safe if you are enjoying an overnight