Our Commitment to You

Alderbrook Resort & Spa considers the health and safety of our guests, team members, and community our highest priority. We have spent the past several months learning and developing new protocols for hygiene and safety for the new normal. Alderbrook is strictly adhering to the Safe Start Washington four phased approach and adapting as necessary with new information.

Our Team

Daily health screenings upon arrival, including temperature check and symptom screening.
Risk and mitigation training required based on federal, state, and local guidelines.
Face coverings required.

Front Desk & Lobby

Increased sanitization protocols.
Social distancing measures in place.
Plexiglass barriers.
Limited occupancy.
Hand sanitizing stations.
Paused valet parking and shuttle service.
Elimination of self-service coffee.

Rooms & Cottages

Increased cleaning protocols in all guestrooms and cottages.
Removal of sketchpads, pencils and mini-bar to reduce touch points.
Elimination of most paper-format hotel information with availability on the guestroom televisions.

Food & Beverage

Limiting restaurant occupancy.
Single use menus and wine lists.
Increased cleaning and sanitization protocols.
Hand sanitizing stations and wipes.
Elimination of all buffet style service.
Reservations required for dining room, take-out available.
Enhanced room service.

Sanitization

Increased cleaning protocols throughout all public areas.
Hand sanitizing stations and wipes available.
Face masks are required for all guests indoors and when interacting with the team.

Amenities & Services

Daily and weekly activities modified to promote social distancing.
Spa, pool, fitness center, sauna, and steamroom will be open in Phase 3 of Safe Start Washington.
Elimination of self-service coffee.
Social distancing measures in place throughout the property with visual cues.
Hand sanitizing stations and wipes throughout.
Elimination of any guest amenities that cannot properly support appropriate hygiene or social distancing.