Hours of Operation 

Monday - Saturday 10:00AM – 7:00PM 

Sunday 8:30 AM – 5:00 PM 

To secure your desired time, please schedule your appointment in advance. Reservations made the day of service are welcome and based upon limited availability. A credit card is required to secure all appointments. 

Cell phones are not permitted, and spa guests must be 18 years of age or older. 

We wish to ensure that you experience an optimal Spa journey. Please check in at the Spa 20 minutes prior to your scheduled appointment time. Our locker rooms have all the amenities you may require. Please be aware that other than the locker areas and private treatment rooms, our facilities are integrated and co-ed. If you would like to use the gym, therapy pool, finish sauna, steam room, or indoor swimming pool before your treatment, please arrive even earlier and request a Spa key.

The Spa experience is a healing journey guided by the therapist. Your journey begins when you fully and accurately complete your intake form. To ensure your comfort and enjoyment, communicate directly with your therapist before, during and after your treatment. Our practitioners want you to be comfortable at all times; your body will be discreetly draped throughout your treatment providing warmth and honoring your personal space. Our therapists want to know what you need and how you are feeling so your treatment can be personalized and adjusted accordingly. Quality of touch, depth of pressure, room temperature, music selection, volume, conversation or quiet—it’s really up to you. We are committed to listening and co-creating your Spa experience. 

Please check in for your Spa experience at least 20 minutes prior to your appointment time. Arriving late for your service requires that we modify your treatment and shorten the length of your service so as not to inconvenience other guests and your therapist. Full charges apply. 

Full payment will be charged to your credit card for cancellations, reschedules, no show or missed appointments and late arrivals under the following conditions: less than 24-hour’s notice from individual guests, less than 7-days’ notice from groups of four or more, and at 15 minutes past the appointment start time for late arrivals. 

We value serving you and appreciate your cooperation with the cancellation policy by keeping appointments and providing the required notice when canceling or rescheduling appointments. If you cancel your room reservation, if necessary, you must cancel your Spa reservation separately.

We are committed to providing superior service to our clients. Our prices do not include gratuity. If you wish to leave a gratuity, you will find an envelope at the Spa Reception Desk or it can be added during checkout.  

We regret that we are not liable for the loss of, or damage to, personal articles, and recommend that all valuables be left at home for day guests and in the guest room safe if you are enjoying an overnight stay. 

Alderbrook Resort & Spa considers the health and safety of our guests, team members, and community our highest priority. The following guideline supports our safe & clean initiative & provide details on what to expect at your next visit.

• We ask any guest feeling unwell or having symptoms of a communicable illness, to call the Spa in advance and cancel your appointment until you have recovered.