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Spa Information

We are thrilled to share the Spa at Alderbrook will be open starting June 27th, with normal operating hours. To ensure the health and safety of our guests and Team Members we have implemented physical distance guidelines and health precautions to operate safely. Advanced reservations will be required. Please call The Spa at 360.898.5520 to inquire about treatment options and appointments.

HotStone

Spa Information

Hours of Operation
Monday-Saturday 10:00 a.m. – 7:00 p.m.
Sunday 8:15 a.m. – 5:00 p.m.

Scheduling
To secure your desired time, schedule your appointment in advance. Reservations made the day-of-service are welcome and based upon limited availability. A credit card is required to secure all appointments.

Cell phones are not permitted and guests must be 16 years of age or older.

Spa Key Return 
Please return your spa key and slippers when you check out of the spa. Your credit card will be charged $1.00 for an unreturned spa key and $20.00 for unreturned slippers.

Punctuality and Service
Arriving late for your service requires that we modify your treatment and shorten the length of your time so as not to inconvenience other guests and your therapist. Full charges apply.

Cancellation Policy
Full payment will be charged to your credit card for cancellations, reschedules, no-show or missed appointments and late arrivals under the following conditions: less than 48-hours’ notice from individual guests, less than seven-days’ notice from groups of four or more and at 15 minutes past the appointment start time for late arrivals.

We value serving you and appreciate your cooperation with the cancellation policy by keeping appointments and providing the required notice when canceling or rescheduling appointments. If you cancel your room reservation, if necessary, you must cancel your spa reservation separately.

Gratuities
We are committed to providing superior service to our clients. Our prices do not include gratuity. If you wish to leave a gratuity, you will find an envelope at the spa reception desk. 

Personal Possessions
We regret that we are not liable for the loss of, or damage to, personal articles and recommend that all valuables be left at home for day guests and in the guest room safe if you are enjoying an overnight stay.

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